Terms Of Service

The Terms set here is in of Use to sets out certain terms and conditions which are applicable to any user registering, downloading and accessing the MW Application() as a Consumer and will be using the Services rendered via MotorWhiz Automotive Pvt. Ltd.

  1.  REGISTERING AS A CUSTOMER

In order to benefit from all the features of the Services available Consumer will need to Sign-Up with at www.motrowhiz.in or through mobile app. The Consumer is responsible for all the information provided at the time of registration and MotorWhiz will not be accountable held responsible for any false information provided by the Consumer. It is Consumer responsibility to promptly update MotorWhiz of any changes to the information that you have provided, by updating your details, so we can communicate with you effectively.

  1. PROVISION OF SERVICES TO CUSTOMERS

Following Sign-Up, we will make certain services available to you for free. The services will include the ability to search Dealer / Service providers for automotive repair. For vehicle servicing work you need a Dealer / Service provider to perform service / inspection for your vehicle, ability to view detailed profile of Dealers / Service providers and their services prices and ratings information and the ability to post feedback and ratings with respect to any Dealer / Service provider you have used as a result of your use of the platform. We reserve the right to add, change or remove services from our platform at any time, and may make certain services chargeable at our discretion.

You must only book a service if you have a genuine requirement for the work detailed to be performed. You must only post Feedback in relation to a Dealer / Service Provider if you have used them as a result of your use of the website.

We are continuously seeking the process of developing and improving the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.

Warranties not Applicable

The Application is provided subject to all of the terms set forth in the Mobile Application Documentation. As a company MotorWhiz does not warrant that:

  • Application will be constantly available, or available at all;
  • The information in this Application is complete, true, accurate;
  • Your opt-out choices will be successfully executed in all cases;
  • Application is free of defects or errors
  1. PROVISION OF PAYMENT PLATFORMS TO CUSTOMERS
  • Online Payment Gateway via MotorWhiz Mobile App
  • Online Payment Gateway via MotorWhiz wesbite: www.motorwhiz.in
  • Offline Payment Mode: Cash payment at Vendor Site (Service Centre by confirming same to MotorWhiz Support)

Services made available for booking to you via MotorWhiz App include the opportunity to make payments facilitated through our mobile app service. Such payments will be made using trusted third party payment gateways.

Online Payment Mode: By making a payment through MotorWhiz online payment gateway via mobile app or website www.motorwhiz.in , you undertake that the credit or debit card details or third party wallet login credentials that you provide are for your own credit or debit card, or wallet account, and that you have sufficient funds to make the payment for the services booked.

In cases where a form of online payment is offered and selected you must complete the payment in full to successfully complete the service and then only vehicle will be delivered. Payment details provided are not stored by MotorWhiz and are encrypted by the payment provider selected to ensure security.

Offline Payment: In case user is not able to make payment online then it is responsibility of end user and service provider to communicate the same to MotorWhiz and upon confirmation from MotorWhiz payments can be done in Cash by end user to service provider. For the same Cash receipt has to be shared by vendor to MotorWhiz.

By making a payment through MotorWhiz, you undertake that the credit or debit card details or third party wallet login credentials that you provide are for your own credit or debit card, or wallet account, and that you have sufficient funds to make the payment for the services booked.

We reserve the right to alter prices or services or cease to list services at any time, without prior notice or warning.

The total price shown for services is inclusive of the items described for that service and may not include additional services found to be required at the time of availing your service. In such a case the service provider will discuss any change in scope with you and additional agreements or payments where required are made between you and the service provider with no involvement of MotorWhiz.

Payment should be done in full to successfully complete the booking. Payment details provided are not stored by MotorWhiz and are encrypted by the payment provider selected to ensure security.

If you decide to cancel your appointment, the Consumer will follow the cancelation policy (refer to cancelation policy), preferably by phone, quoting your order number, or through the Mobile Application.

If we accept your cancellation, no cancellation fee will be charged, however no refunds will be available.

  1. OUR RESPONSIBILITIES TO YOU

We will provide MotorWhiz Services to you using reasonable skill and care and in accordance with these Terms of Use. However, if you use the MotorWhiz Services as a Consumer you acknowledge and agree that the services we provide are subject to the following limitations and disclaimers:

Although we have asked all Consumers to use MotorWhiz responsibly, we cannot guarantee the accuracy, integrity or quality of any information you view or receive of Dealer Partners. This includes any information contained about details of Dealers who are listed in our directory or quality of service you may receive from Dealers you avail using MotorWhiz or price of services offered by Dealers.

If you use MotorWhiz; you also acknowledge and agree that information contained in any sections are intended to be indicative only and will not form the basis of a binding contract between Consumer and any Dealer. If you choose to instruct a Dealer to carry out any work for you as a result of your use we strongly recommend that you conclude your own written agreement with them clearly detailing the work to be done and the price to be paid. We will not be a party to any agreement or contract which you conclude with a Dealer as a result of your use of MotorWhiz.

PLEASE NOTE: We (MotorWhiz.in) will not under any circumstances have any responsibility to you or liability to you for the performance or quality of any work which you ask any Dealer to carry out.

  1. Limitations of Liability and Indemnification

The downloading and/or use of the application is entirely at your own risk and in no event shall MotorWhiz be liable (whether under the law of contracts, torts, or otherwise) for any direct, indirect, incidental, consequential, special, exemplary, punitive or any other monetary or another damages, fees, fines, penalties or liabilities (collectively "damages") whatsoever arising out of or relating to this application. Your sole and exclusive remedy for dissatisfaction with the application is to stop using the application. You agree to defend, indemnify and hold MotorWhiz, and its officers, directors, employees, representatives and agents harmless from and against any claims, actions, demands, liabilities, judgements, and settlements, including without limitations, reasonable legal fees resulting from or alleged to result from your use of this application. 

  1. INTELLECTUAL PROPERTY

 Unless otherwise stated, the copyright, database right and other intellectual property rights in MotorWhiz (including without limitation all content, materials and technology used or appearing or transmitted through it) belongs to us or our licensors. All rights are reserved.

  1. Unforceable Provisions

If any provision of this Agreement is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this Agreement.

  1. Governing Law and Dispute Resolution

This Agreement shall be governed by and shall be construed in accordance with the laws of Delhi, excluding its choice of law rules. All disputes relating to this Agreement shall be settled in the courts located Delhi. The parties submit to personal jurisdiction within Delhi.

  1. Cancellation Policy
  • Cancellation request can be made via the MotorWhiz Mobile Application used to make the booking or via e-mail to support@motorwhiz.in
  • The Consumer can raise a cancelation request 90 minutes prior to the pickup time. If the cancelation request is raised prior to 90 minutes of the pickup time, there will be no cancellation fee charged.
  • If the cancelation request is raised less than 90 minutes of the pickup time, a Agent Visiting charge of INR 99.00 will be collected from the Consumer. The same visiting charge will be adjusted when the user re-schedules the service within next 3 days. Whereas the same will not be refundable if the service is not rescheduled within 3 days of cancelation.
  • In case cancellation is made via phone call, cancellation is to be deemed accepted by MotorWhiz only if the user receives a confirmation e-mail/sms on the registered e-mail id/phone number.